See who is actively working on a Dynamics 365 record and available to chat and collaborate-making it easier to work together on service cases, orders, or opportunities. Live copresence throughout Dynamics 365 applications. AI-guided live feedback and suggestions can help sellers adjust their sales pitch, as well as provide managers with a way to track team performance and provide valuable coaching to help boost customer satisfaction.Īvailable in preview for Dynamics 365 Sales. In addition, conversation intelligence transcribes the call and provides meaningful insights and analyzes content, sentiment, and behavioral style-such as competitors and keywords that the prospect mentions. Sellers can leverage an integrated Teams dialer for outbound and inbound calling for Dynamics 365 Sales, using either the integrated Teams dialer or third-party telephony vendors from a desktop, laptop, or mobile device. Now, sellers can conduct and answer calls, join online meetings, and receive and answer emails from Dynamics 365 with one click. Sales professionals spend a lot of time engaging with customers, either on digital calls or in online meetings. Meeting attendees can capture notes that automatically save to the timeline of the record, and sellers can leverage Conversation Intelligence to uncover and act on meeting highlights and follow-up.ĭigital voice and conversation intelligence for Dynamics 365 Sales. During a Teams meeting, sellers can quickly access and share key sales information from Dynamics 365, reducing the need to switch between apps during the conversation. Now available in preview for Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.Ī unified meetings experience for sellers. You can see who is available and start a Teams chat without switching apps, keeping you focused on the task at hand. This allows you to use Dynamics 365 data as an organizing layer for your Teams collaboration activity and link chats to Dynamics 365 records, such as sales opportunities and service cases, for convenient access for all participants.Īdditionally, Context IQ suggests colleagues relevant to Dynamics 365 records to promote people discovery for faster deal or case resolution.
You can collaborate with stakeholders directly from within Dynamics 365. Upcoming capabilities will bring Microsoft Teams experiences to Dynamics 365, so people can stay productive in the flow of work. Be sure to attend the Ignite session, “ Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365” to see some of the capabilities below in action. These capabilities help you build a hyperconnected business that empowers people to collaborate as one business, everywhere-so people can thrive wherever, and however, they work. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate collaboration into the flow of work, surfacing the right information, people and insights in the moment, in context with the task at hand. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Across industries, businesses are experiencing a tectonic shift in how, when, and where people work.
0 kommentar(er)
